Frequently Asked Questions
Below you’ll find answers to the most common questions about MMH Mobile Store — from products and orders to delivery and warranty.
Are all your phones brand new and original?
Yes, we only sell 100% genuine, sealed, and original devices sourced
directly from authorized distributors. We also have a verified
secondhand section for certified pre-owned devices.
Do you offer warranty on all products?
Absolutely! All new devices come with manufacturer warranty, while
refurbished or secondhand phones include a store warranty (duration may
vary by model). Accessories also carry a limited warranty.
What payment methods do you accept?
We accept cash on delivery (COD), eSewa, Khalti, bank transfer, and
card payments for your convenience.
Can I cancel or change my order after placing it?
Yes, you can modify or cancel your order before it is shipped. Once
dispatched, cancellation may not be possible. Please contact our support
team immediately for changes.
Do you deliver outside Kathmandu Valley?
Yes! We deliver all over Nepal via trusted courier partners. Standard
delivery within the valley takes 1–2 days, and outside valley may take
3–5 working days.
How much is the shipping charge?
Delivery inside Kathmandu Valley is often free for selected items.
Outside valley, charges may vary depending on weight and destination.
What is your return or replacement policy?
You can request a return or replacement within 3 days of delivery for
valid reasons such as wrong item received or damaged product. Terms and
conditions apply.
How can I contact your support team?
You can reach us through our Contact Us page, by
calling our hotline, or messaging us on Facebook, Instagram, or WhatsApp
for instant assistance.
Do you offer bulk or wholesale discounts?
Yes! For bulk orders or corporate deals, we provide special pricing and
dedicated support. Please contact our sales department for details.
Are prices the same online and in-store?
Usually, yes — but occasionally online-exclusive offers or discount
campaigns may provide better prices on our website.